FAQ's
What’s the process to get started?
First, we’d like to meet you, get to know your needs and answer any questions you have about us at an "assessment". Next, we’ll create a customized Service Plan along with other paperwork for you to review and sign. Then, we’ll match you with a caregiver, and set a schedule that works for you.
Is there a minimum number of days or hours required?
Yes, we require a minimum of four hours per visit, but there is no minimum number of days per week.
How do billing and payments work?
We bill on a biweekly basis. Payments can be made by cash, check or debit/credit card. We do not accept insurance at this time, but we’re happy to provide documentation if you plan to seek reimbursement from a third-party provider.
Who are your caregivers, and are they background checked?
Our caregivers are carefully selected for their reliability, compassion, and genuine dedication to helping others. Every caregiver is CPR certified and undergoes a Florida Level 2 background check and screening process.
What if I have a concern and need to contact someone after business hours?
Our team is available to answer your questions or respond to your care needs 24/7.
Can you explain more about the services you provide?
We are a licensed non-medical Home Health Agency in the state of Florida. We can help with...
- Companionship & Supervision - Friendly, one-on-one interaction to reduce loneliness and provide peace of mind for families.
- Personal Care - Assistance with bathing, hygiene, toileting, dressing and grooming.
- Mobility Support & Transfers - Assistance with mobility, assistive devices and safely transferring.
- Meal Preparation - Assistance with planning and preparing simple, nutritious meals.
- Laundry - Washing, folding, and putting away clothes and linens.
- Light Housekeeping - General tidying, dishwashing, dusting, vacuuming, and maintaining a clean home environment.
- Medication Reminders - Gentle prompts to help clients take medications on time (please note we do not administer medications).
- Transportation & Escorting - Accompaniment to errands, appointments, or social events when clients are unable to drive themselves.
- Keeping a Safe Home Environment - Support with reducing fall risks and maintaining a clean, clutter-free space.
- Social Activities - Playing games, taking walks, sharing conversation, or participating in hobbies.
*Please note that we are not currently licensed to provide skilled/medical services.